Practice Marketing Since 1991
301.657.8010
Practice Marketing Since 1991

Shipping and Return Policy

Before Returning a Product

We work hard to ensure that we always get your order right the first time. If you are having issues with a product please give us a call.

Return and Exchange Policy

MJD’s return policy is summarized here and fully set out in the Terms of Use and Sale. The return policy is provided in addition to any statutory return rights that you may have under law. We may accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

Return Criteria

All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns and exchanges must be accompanied by the original documentation, instruction manuals, registration, parts and components (including cables, and accessories) and the original manufacturer packaging. MJD reserves the right to deny any return if it fails to meet the return criteria and conditions.

MJD will not accept the following items for return:
  1. Brochures, USBs and DVDs, Message On Hold Productions and items that have been personalized or customized.
  2. Special order items, if not part of a MJD promotional retail sales offering.
  3. Items that have been used, altered or that show wear or damage.
  4. Clearance items or those sold as “Final Sale” or “Non-Returnable.”

Please be sure to read the product description carefully before placing your order to ensure that the item will meet your needs.

Additional Conditions
Hardware, including computers, digital picture frames. Returns and exchanges of computers and digital picture frames, will be honored for thirty (30) days from the date of purchase, provided the item meets our return criteria and it has not been used, altered or shows any wear or damage.

Promotions and Bundles
For promotional items and bundles, all included products and/or services must be returned together. If a service included in the promotion and/or bundle has been used (for example a used promotional promo code), or the promotion and/or bundle includes a non-refundable item, the full retail value of the service and/or non-refundable item will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.